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Kirkpatrick Training Evaluation
Many years ago, Donald Kirkpatrick created four levels of evaluation for training. Level One answers the question: Did the trainees like the training? Level Two assesses whether they understood the material and could pass a test on it. Level Three, usually involving a follow-up to the training six months down the road, examines whether the training changed the behavior of the trained. Level Four evaluation tries to determine whether the training had a bottom-line impact on the company; e.g., Did trainees sell more or waste less or somehow affect the financials of the company in a positive way as a result of the training?

Knowledge Management System
A knowledge management system is an application that collects, stores, and makes information available among individuals in an organization. This system's primary purpose is to capture a company's collective knowledge and then make it simple to retrieve and reuse. A knowledge management system can help companies avoid reinventing the wheel. It can also enhance the exchange and dissemination of understanding within an enterprise and can increase the level of collaboration between employees.